Change of mind return

Drinkability does not offer refunds on any products purchased due to a change of mind.

Faulty products

If a product you have purchased from Drinkability is faulty, damaged (excluding damage caused by misuse), wrongly described or breaches a consumer guarantee, we will be happy to refund your money, exchange or, where possible, repair the product. For high value products, Drinkability reserves the right to have the product assessed for acceptable quality prior to discussing a suitable remedy with you. Alternatively, it may be more convenient for you to liaise with the manufacturer directly (which may be more time efficient). Our customer service team is happy to provide you with their relevant contact details to assist you.

To make a claim under our faulty returns policy, please contact us via info@drinkability.com.au. We will ask you for a valid proof of purchase when returning a faulty product. Some examples of acceptable proof of purchase are your original receipt, tax invoice, a credit card statement clearly showing your purchase from Drinkability. If your purchase incurred a delivery fee, then we will also cover the cost of delivery for the return.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

Method of refund

Refunds can only be processed back to the card (e.g. Visa) or service (e.g. Paypal) that was used for the original purchase.